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Postage, Payments and Other Important Info...

We know buying online can be tough, so we try and do everything we can to make the experience as easy and enjoyable as we can.

Below are some FAQs about our process, but if you still have questions, please don't hesitate to get in touch with us!

We'd love to help.

Journal Junkies NZ

Packing FAQs

How long does it take to pick and pack my order?

While we endeavour to pack your order as quickly as possible, please allow 1-2 working days for us to do so!

We endeavour to get your order shipped within 2 working days of receiving payment. Please bare this time in mind when placing your order, especially if opting to pay by bank transfer (NZ orders, only). If there is a reason for urgency, please get in touch with us to see if we can help.

Please make sure you include any delivery instructions on the checkout page when placing your order. 

How is my order packaged?

We wrap all notebooks in bubble wrap, to protect them on their journey. NOTE: We are currently trialing a new naturally biodegradable and compostable option to replace our plastic bubble wrap. If you have any feedback on this, please let us know!

All our packages are delivered in compostable bags or cardboard boxes.

Can you gift wrap an order / item?

We'd be honoured to gift wrap your order. We have Navy or Pink wrapping paper with gold ribbon (it's really pretty).

There's an option to add gift wrapping onto your order for $5, but please specify if you only need a few items wrapped in the order notes.

If you want us to leave the invoice out of the package, please let us know in the order notes.

Where do you ship from?

We ship from our warehouse in Christchurch, New Zealand. All orders are personally picked and packed by Nancy or Grace (usually Grace).

I am in Christchurch - Can I pickup?

Yep! We still charge $4 to help cover the time taken and the materials (we still like to wrap your order up properly), but you're more than welcome to pick up from our Christchurch Warehouse.

We share the warehouse with a few other businesses, but once your order is packaged and ready for collection, someone (most likely Grace) will email you with the details.

Ensure you have your name and order number with you when you collect so we ensure we give you the right package!

Shipping FAQs

Where do you ship from?

We ship from our warehouse in Christchurch, New Zealand. All orders are personally picked and packed by Nancy or Grace (usually Grace).

When will my order be shipped?

You will be sent an email with tracking details as soon as the courier has collected your parcel from us.

If you haven't received this email and are concerned, please check the following:

Did you receive an order confirmation email? If not, maybe we are in your spam folder?

If we're not in your spam folder, is your email address that we have correct?

Get in touch with us to check via email, quoting your order number, then Grace can check your email address and give you an update :)

How much is shipping within NZ?

NZ 1-5 business days: Flat rate of $10 NZD per order or $15 NZD for rural delivery.

Free Shipping on orders over $150 NZD

Why is rural delivery extra?

Rural delivery incurs an extra cost and will take a few extra days to reach you.

To keep things simple, we've chosen $15 flat rate to help subsidise this extra cost.

Please choose rural delivery box at checkout. We cannot deliver to a rural address if rural delivery has not been paid for.

If you are unsure if you need to pay for rural delivery, check your address here before proceeding with payment: https://www.posthaste.co.nz/address_checker.html

Can you ship to AUS?

AUS 5-12 business days: Flat rate of $25 NZD per order with tracked post.

AUS 1-5 business days: Flat rate of $40 NZD per order with NZ Couriers.

Free Shipping on orders over $150 NZD

We post parcels to Australia using New Zealand International Tracked Post. You can opt to pay extra for a courier 2-6 working day delivery, or our normal option can take up to 14 working days to arrive at your door.

Your order will be wrapped in bubble wrap (or eco alternative) to protect it on it’s journey. 

Orders over $150 that qualify for free shipping are sent via tracked post.

Can you ship to the USA?

USA 6-14 business days: Flat rate of $50 NZD per order with tracked post.

USA 1-5 business days: Flat rate of $70 NZD for FedEx Courier

As you know, New Zealand is pretty isolated from the rest of the world.

We ship to the USA using New Zealand International Tracked Postal service. It can take up to 14 working days for the parcel to arrive at your door. We have chosen to not offer untracked International Post to the USA.

We've tried to average out the postage costs, so we're trialing a flat rate of $50NZD for tracked post. All final prices are shown in New Zealand Dollars, so please bare this in mind when you see your total.

We are looking for a courier service, which aims to get a parcel to you within 5 working days. We're also looking for a distribution partner so we can hold and post stock from within the United States. If you have any suggestions, please get in touch with us and let us know!

How much is shipping to Canada?

Canada 6-14 business days: Flat rate of $50 NZD per order with tracked post.

Canada 1-5 business days: Flat rate of $70 NZD for FedEx Courier

Can you ship to me ....

If you're not in NZ, AUS, USA or Canada...

Please get in touch with us with what you'd like to order so we can get you an accurate price!

Will I pay taxes or duties?

Any taxes, duties or custom costs are not included in our pricing. These will need to be organised and paid by you.

Ensure you include accurate contact information so the courier companies can get in touch about any extra fees.

Everything is shipped from our warehouse in New Zealand, so it's worth checking what agreements your country has for trade with our little country.

Payment Methods

Direct Bank Transfer (NZ Only)

For those within New Zealand, direct bank transfer is the cheapest way to pay. You can chose this option at checkout and you will be given instructions.

Please include your order number as reference. If you don't, we won't be able to pair your payment together with your order.

Unfortunately, we cannot package and ship your parcel until we have received payment. Depending on your bank, this can take up to three working days. We will send an email once payment has been received to keep you up-to-date.

As soon as payment has been confirmed, we will package and send out your parcel.

International Bank Transfer from outside New Zealand is not available.

Debit or Credit Card

No matter where in the world you are, our system should be able to accept your credit or debit card for payment.

Whether you use a credit or debit card, online payment gateways treat the transaction the same. Paying with credit or debit card incurs a fee that we now absorb.

If you wish to have a refund, you will still be charged the credit card fees to do so.

We are currently using Stripe to accept payment, which charges 2.9% plus $0.30, NZD. 

Payment is confirmed immediately, so you will not have to wait any extra time for your payment to be received.

Afterpay or Laybuy

We believe in helping our customers live their best lives. To us, this includes not taking on unnecessary debt. While systems like Afterpay or Laybuy can be useful, they also encourage people to spend more than they can afford. We don't agree with that.

Therefore, we do not currently accept Afterpay or Laybuy. We apologise for any inconvenience this choice might cause.

Order Issues

My order hasn't arrived

Luckily for everyone involved, we track all our orders. This means we can work with the postal or courier service to track it down.

In order to do this, we will need your help to confirm details.

If your parcel is deemed to be "lost", we will need you to fill out some paperwork for the courier service before we are able to send a replacement.

If your parcel has been deemed "stolen", it is then a criminal issue and needs to be lodged with the police.

Luckily, in the 6 years we've been operating, we've only ever had a handful of parcels go missing.

Can I make a return?

We want you to love our products and enjoy your shopping experience with us.

Below, you will find details about how to return or exchange your purchases made online.

If you change your mind about the products you have purchased from us, we will exchange for an item of same or lesser cost, or offer store credit for the price of the products purchased, subject to the following conditions:

  1. Items must be returned within 14 days with the original receipt or proof of purchase.
  2. You must provide your name and address.
  3. You are responsible for any costs associated with returning the item to us, as well as replacement postage costs.
  4. Items must be returned in new, unopened or otherwise unused condition, with all original tags/labels attached and packaging undamaged.
  5. We reserve the right to not accept a "change of mind" return.
  6. If you request store credit, a coupon for the purchase price (excluding delivery charges or credit card fees) will be emailed to you once we have received the returned item back and confirmed that it meets conditions 1-5 above. Store Credit Coupons are valid for 6 months.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Faulty Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 9:00am to 5:00pm Monday to Friday (excluding public holidays) on either phone or email as on our about us page.

Please provide the following information so we can assist you as quickly as possible:

  • Your name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

I received the wrong item

All orders are handpicked and packed by myself (Nancy) and Grace. While we have amazing processes, occasionally things can go wrong.

If you believe we have made a mistake, please get in touch and give us an opportunity to fix it!

Can I get in touch?

Absolutely! We will do anything we can to help!

Send us a message via our contact page, or give us a text (we can't often pick up the phone).

Other FAQs

Do you wholesale?

Yes! We love to see all our Journal Junkies Basics products in stationery stores! Get in touch for details on how to partner with us.

I make stickers and stationery - do you sell on behalf?

We have a few different ways of supporting artists and designers.

1) We buy products directly from you at a wholesale price that means we can match your retail price.

2) We buy designs from you that we then use in our own stationery.

3) We partner with you in cross promotion - this can be via blogs, social media or giveaways!

Can you stock this brand?

Have you got your eye on a brand or product that you think we should stock?

Contact us and let us know the details!

Do you have a store?

We don't have a store, but our Basics range can be found in amazing stationery stores and boutiques!

I'm also a small business - do you want to collab?

We love small businesses like ours and are always looking for new and unique ways to partner and support each other.

Let us know what you have in mind and we should chat!