Journal Junkies shop NZ (1)

Free Shipping on orders over $150

Postage, Payments and Other Info

Postage Payments and FAQs Journal Junkies NZ
Journal Junkies Postage payments and FAQs

Packaging and Shipment Time

We endeavour to get your order shipped within 2 working days of receiving payment. Please bare this time in mind when placing your order, especially if opting to pay by bank transfer (NZ orders, only). If there is a reason for urgency, please get in touch with us to see if we can help.

Postage within New Zealand

Here at Journal Junkies, we pride ourselves in getting parcels to you as soon as possible. This is why we have opted for a courier service, which can get your purchase to you within 1-3 business days.

We’ve opted to charge a flat rate of $8 per order, or $10 for rural delivery, to keep things simple. This means an extra pen or washi tape won’t cost you any more to ship!

We wrap all notebooks in bubble wrap, to protect them on their journey. NOTE: We are currently trialing a new naturally biodegradable and compostable option to replace our plastic bubble wrap. If you have any feedback on this, please let us know!

Please make sure you include any delivery instructions on the checkout page when placing your order. Free delivery is treated just the same within New Zealand.

Rural Delivery

Rural delivery incurs an extra cost and will take a few extra days to reach you. To keep things simple, we’ve chosen $10 flat rate to help subsidise this extra cost. Please choose rural delivery box at the bottom of the checkout details page. We cannot deliver to a rural address if rural delivery has not been paid for. If you are unsure if you need to pay for rural delivery, check your address here before proceeding with payment: https://www.posthaste.co.nz/address_checker.html

Postage to Australia

We post parcels to Australia using New Zealand International Post service. You can opt to pay to extra to track your parcel, or just have it sent by standard post. Please allow up to 14 working days for your parcel to arrive at your door.

Your order will be wrapped in bubble wrap to protect it on it’s journey.

If you wish to have your goods delivered quicker by courier, we also offer a DHL service, which aims to take 3 working days, once it is picked up from us.

Orders over $150 that qualify for free shipping are sent via untracked post.

Postage to USA

As you know, New Zealand is pretty isolated from the rest of the world. We ship to the USA using New Zealand International Tracked Postal service. It can take up to 14 working days for the parcel to arrive at your door. We have chosen to not offer untracked International Post to the USA.

The postage cost is determined by weight – every notebook or washi tape adds to postage costs. All final prices are shown in New Zealand Dollars, so please bare this in mind when you see your total.

Orders over $150 that qualify for free shipping are sent via untracked post.

We are looking for a courier service, which aims to get a parcel to you within 5 working days. We’re also looking for a distribution partner so we can hold and post stock from within the United States. If you have any suggestions, please get in touch with us and let us know!

Postage to the rest of the world

We love having an international audience. If you wish to purchase from us but do not live in Australia, New Zealand or the USA, please get in touch and we can organise postage for you.

What do I do if my order has not arrived?

Journal Junkies is not held liable if you have incorrectly addressed your order. 

However, if you have made no mistakes in your order detail, there is a process we all must follow to ensure a fair solution.

You must promptly follow the process and return postage documentation, before a refund or replacement can be issued to you.

Journal Junkies Payment Options
Payment options Journal Junkies NZ

Direct Bank Transfer

For those within New Zealand, direct bank transfer is the cheapest way to pay. You can chose this option at checkout and you will be given instructions.

Please include your order number as reference. If you don’t, we won’t be able to pair your payment together with your order.

Unfortunately, we cannot package and ship your parcel until we have received payment. Depending on your bank, this can take up to three working days. We will send an email once payment has been received to keep you up-to-date.

As soon as payment has been confirmed, we will package and send out your parcel.

International Bank Transfer from outside New Zealand is not available.

By Debit or credit card

No matter where in the world you are, our system should be able to accept your credit or debit card for payment.

Whether you use a credit or debit card, online payment gateways treat the transaction the same. Paying with credit or debit card incurs a fee, charged by the payments provider – not by us. We do not see or control this payment.

If you wish to have a refund, you will still be charged the credit card fees to do so.

We are currently using Stripe to accept payment, which charges 2.9% plus $0.30, NZD. 

Payment is confirmed immediately, so you will not have to wait any extra time for your payment to be received.

 

Afterpay or laybuy

We believe in helping our customers live their best lives. To us, this includes not taking on unnecessary debt. While systems like Afterpay or Laybuy can be useful, they also encourage people to spend more than they can afford. We don’t agree with that.

Therefore, we do not currently accept Afterpay or Laybuy. We apologise for any inconvenience this choice might cause.

Journal Junkies Refund and exchange policy (1)
Journal Junkies Refund and exchange policy mobile

We want you to love our products and enjoy your shopping experience with us.

Below, you will find details about how to return or exchange your purchases made online.

If you change your mind about the products you have purchased from us, we will exchange for an item of same or lesser cost, or offer store credit for the price of the products purchased, subject to the following conditions:

  1. Items must be returned within 14 days with the original receipt or proof of purchase.
  2. You must provide your name and address.
  3. You are responsible for any costs associated with returning the item to us, as well as replacement postage costs.
  4. Items must be returned in new, unopened or otherwise unused condition, with all original tags/labels attached and packaging undamaged.
  5. We reserve the right to not accept a “change of mind” return.
  6. If you request store credit, a coupon for the purchase price (excluding delivery charges or credit card fees) will be emailed to you once we have received the returned item back and confirmed that it meets conditions 1-5 above. Store Credit Coupons are valid for 6 months.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Faulty Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 9:00am to 5:00pm Monday to Friday (excluding public holidays) on either phone or email as on our about us page.

Please provide the following information so we can assist you as quickly as possible:

  • Your name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing
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