Packaging and shipment time
We endeavour to get your order shipped within 2 working days of receiving payment. Please bare this time in mind when placing your order, especially if opting to pay by bank transfer (NZ orders, only). If there is a reason for urgency, please get in touch with us to see if we can help.
Postage within New Zealand
Here at Journal Junkies, we pride ourselves in getting parcels to you as soon as possible. This is why we have opted for a courier service, which can get your purchase to you within 1-3 business days.
The cost is based on the size of your parcel. This means an extra washi tape or set of stickers won’t cost any more to ship to you.
We wrap all notebooks in bubble wrap, to protect them on their journey. Please make sure you include any delivery instructions on the checkout page when placing your order.
Rural delivery incurs an extra cost. Please choose rural delivery box at the bottom of the checkout details page. We cannot deliver to a rural address if rural delivery has not been paid for. If you are unsure if you need to pay for rural delivery, check your address here before proceeding with payment: https://www.nzpost.co.nz/tools/address-postcode-finder
Postage to Australia
We post parcels to Australia using New Zealand International Post service. You can opt to pay to extra to track your parcel, or just have it sent by standard post. Please allow up to 10 working days for your parcel to arrive at your door.
Your order will be wrapped in bubble wrap to protect it on it’s journey.
If you wish to have your goods delivered quicker by courier, please get in touch and we can set that up for you, but it does require an extra cost.
Postage to the USA
As you know, New Zealand is pretty isolated from the rest of the world. We ship to the USA using New Zealand International Tracked Postal service. It can take up to 14 working days for the parcel to arrive at your door. We have chosen to not offer untracked International Post to the USA, which is why there is only the one shipping price.
The postage cost is determined by weight – every notebook or washi tape adds to postage costs. All final prices are shown in New Zealand Dollars, so please bare this in mind when you see your total.
Postage to the rest of the world
We love having an international audience. If you wish to purchase from us but do not live in Australia, New Zealand or the USA, please get in touch and we can organise postage for you.
If you have any questions or special requests, please get in touch.
Direct Bank Transfer
For those within New Zealand, direct bank transfer is the cheapest way to pay. You can chose this option at checkout and you will be given instructions.
Please include your order number as reference.
Unfortunately, we cannot package and ship your parcel until we have received payment. Depending on your bank, this can take up to three working days. We will send an email once payment has been received to keep you up-to-date.
As soon as payment has been confirmed, we will package and send out your parcel.
International Bank Transfer from outside New Zealand is not available.
By Credit Card
Whether you use a credit or debit card, online payment gateways treat the transaction the same. Paying with credit or debit card incurs a fee, charged by the payments provider – not by us. We do not see or control this payment.
If you wish to have a refund, you will still be charged the credit card fees to do so.
We are currently using Stripe to accept payment, which charges 2.9% plus $0.30, NZD.
Payment is confirmed immediately, so you will not have to wait any extra time for your payment to be received.
We do have a PayPal account in both USD and NZD. Please let us know if you would prefer to pay by PayPal. Fees will be incurred.
We want you to love our products and enjoy your shopping experience with us.
Below, you will find details about how to return or exchange your purchases made online.
If you change your mind about the products you have purchased from us, we will exchange for an item of same or lesser cost, or offer store credit for the price of the products purchased, subject to the following conditions:
- Items must be returned within 14 days with the original receipt or proof of purchase.
- You must provide your name and address.
- You are responsible for any costs associated with returning the item to us, as well as replacement postage costs.
- Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
- We will not accept ‘a change of mind’ returns.
- If you request store credit, a coupon for the purchase price (excluding delivery charges or credit card fees) will be emailed to you once we have received the returned item back and confirmed that it meets conditions 1-5 above. Store Credit Coupons are valid for 6 months.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Faulty Items Returns
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Returns via return post
If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 9:00am to 5:00pm Monday to Friday (excluding public holidays) on either phone or email as on our contact page.
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
If you wish to return an order, please Contact Us for the return delivery address.