Refund and Returns Policy
We want you to love our products and enjoy your shopping experience with us.
Below, you will find details about how to return or exchange your purchases made online.
If you change your mind about the products you have purchased from us, we will exchange for an item of same or lesser cost, or offer store credit for the price of the products purchased, subject to the following conditions:
- Items must be returned within 14 days with the original receipt or proof of purchase.
- You must provide your name and address.
- You are responsible for any costs associated with returning the item to us, as well as replacement postage costs.
- Items must be returned in new, unopened or otherwise unused condition, with all original tags/labels attached and packaging undamaged.
- We reserve the right to not accept a “change of mind” return.
- If you request store credit, a coupon for the purchase price (excluding delivery charges or credit card fees) will be emailed to you once we have received the returned item back and confirmed that it meets conditions 1-5 above. Store Credit Coupons are valid for 6 months.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Faulty Items Returns
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Returns via return post
If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 9:00am to 4:00pm Monday to Friday (excluding public holidays) on either phone or email as on our about us page.
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
Reach out and say hi!
Reach out and say hi!
We really care about our customers and stationery addicts, so any questions, comments, concerns, feedback or suggestions are welcomed and encouraged!
If you're contacting us about an order, please ensure you have your order number handy to make it easy for us to help.
Instagram and Facebook are not the best ways to contact us, but we endeavour to reply to every email and text message within 24 hours, Monday - Friday.
Please use the contact form below to get in touch!
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